What is a Bespoke wallpaper?

Bespoke wallpaper and wallcoverings are at the heart of what we do. Fromental bespoke wallcoverings can be tailored to fit your specific room dimensions, layout and style preferences. Explore our collections.

How do I order a Bespoke Wallcovering?

To order a bespoke wallcovering, simply submit an enquiry through our website or contact your dedicated Fromental sales representative. Our bespoke wallcoverings can be tailored to your room dimensions, layout and design preferences, with options to customise colourways, panel placement and scale. From your initial design consultation through to final panel plans and layout guidance, our team will support you at every stage of the process.

What is the difference between Bespoke and Shop wallpaper?

Bespoke wallpaper is tailored to your project, with support from a dedicated Fromental account manager throughout the process. Fromental bespoke wallpaper can be customised to suit your room dimensions, panel layout, colour palette and architectural features such as doors, windows and fireplaces. Shop wallpaper is available in standard sizes, repeats and colourways for immediate online purchase. It offers a quicker and more straightforward ordering process, without the additional design consultation and customisation available through the bespoke service.

Do you offer customisation of Bespoke wallcoverings?

Yes, Fromental Bespoke wallcoverings can be customised in colour, design layout, and finish depending on service level. Please get in touch and we will be happy to help.

Can I order a completely custom Bespoke wallcovering design?

Yes, Fromental offers a Commissioned design service for fully custom wallcoverings. Availability may vary depending on the specifics of your request, including budget and project nature. Please contact us to discuss your needs further.

Can I pair a Fromental Bespoke design with a plain wallcovering?

Yes, Fromental offers coordinating plain wallcoverings to complement our Bespoke designs. This allows the main design to be used in key areas of the room, while other walls continue the same silk or textured finish in a coordinating plain. Pairing a Bespoke wallcovering with a matching plain can help create a more balanced scheme, particularly in larger spaces or rooms with many architectural features. It also allows the statement design to remain the focal point while maintaining a cohesive finish throughout the room.

What is a Tailored service?

Fromental’s Tailored service adapts an existing design from our Bespoke collection to suit the dimensions and layout of your space. Using floorplans, elevations and room measurements, our team carefully adjusts the artwork so that key design elements are positioned beautifully around architectural features such as doors, windows, fireplaces and corners. We also create a panel plan to ensure panel seams are thoughtfully placed for the most balanced finish possible, helping to avoid important design details being cut or obstructed. Our recommended solution for achieving the best bespoke wallcovering finish, particularly on embroidered designs. Our Tailored service is available for an additional percentage fee on top of the standard wallcovering cost.

What is a Standard Run?

A Standard Run is a fixed-height series of panels produced using a standard design repeat. As a non-tailored option, a Standard Run does not allow for customisation to room dimensions, panel placement or architectural features. Much of our Bespoke range can be offered as a Standard Run, providing a faster lead time and a more straightforward ordering process. Each Standard Run layout can be found on the relevant product page under Product Specifications.

What information is needed for a Standard Run of Bespoke wallcovering?

The wall height, panel width and perimeter are required to determine the panel quantity needed to place a Standard Run order. Please contact your Fromental sales representative and our client services team will assist you.

How much wallpaper do I need?

For an early estimate on a Tailored order, or to find out how many panels you may need for a Standard Run, you can use our Panel Calculator, which can be found on the relevant product page. If you are planning a Bespoke project, you can also send us your floorplans, elevations and room measurements, and our team will be happy to help determine the quantity required.

How do I measure walls for Bespoke wallcovering?

You can find more information about measuring your space here.

Will Fromental measure my space?

No, Fromental does not currently provide a measuring service. We recommend hiring a professional installer for accurate measurements.

What is Chinoiserie wallpaper?

Chinoiserie wallpaper is a decorative wallcovering style inspired by traditional Chinese art and design. Chinoiserie wallpaper often features birds, flowers, trees and scenic landscapes arranged across a series of decorative panels. Unlike repeating wallpaper patterns, chinoiserie wallpaper is often designed as a panoramic mural composition. Fromental Chinoiseries are hand-painted or embroidered onto silk and metallic grounds, creating richly detailed luxury wallcoverings.

What is a mural wallcovering?

Large-scale panoramic and mural wallcoverings are a signature of the Fromental collection and sit at the heart of many of our designs. A mural wallcovering is a large-scale wallpaper design created across a series of panels to form a continuous scene or composition. Unlike a standard repeating wallpaper, mural wallcoverings have a more panoramic feel and often feature landscapes, trees, florals, architectural motifs or abstract geometric forms.

What materials are used in Fromental luxury wallcoverings?

Fromental luxury wallpaper and wallcoverings are crafted using premium materials including silk, grasscloth, metallic grounds and hand-brushed paper. Most designs are further enhanced with hand-painting, embroidery, gilding and other artisanal finishes to create richly textured and highly decorative surfaces.

Can you tell me more about embroidered wallcoverings?

Fromental embroidered wallcoverings add texture and depth using ultra-fine unspun silk threads applied by hand by skilled artisans. Many of our bespoke wallpaper designs can be enhanced with embroidery to create a richer and more decorative finish.

What is the difference between silk and paper wallpapers?

Silk wallcoverings are created using silk mounted onto a backing, giving them a rich texture, subtle sheen and a more luxurious appearance. They are often used for hand-painted or embroidered designs and bring depth, softness and variation to a room. Paper wallcoverings, such as collaged, antiqued, waxed or gilded finishes, offer a different decorative effect with a flatter surface and a more artisanal character. Depending on the finish, they can have a layered, textured or aged appearance and are often used to create a more contemporary, dramatic or architectural feel.

Where are Fromental wallcoverings made?

Fromental wallcoverings are designed in London and handcrafted by skilled artisans across a number of specialist workshops. Many of our silk wallcoverings are made in Wuxi, at the heart of China’s silk industry, while hand-embroidery is carried out by artisans in Suzhou, renowned for its embroidery heritage. Our printed wallcoverings are produced by our in-house design team in our London studio.

Can a Bespoke Fromental wallcovering be used in commercial spaces?

Yes, many of Fromental’s Bespoke wallcovering designs can be adapted for commercial and hospitality use, including being produced on vinyl substrates where required. Many of our silk wallcoverings are also available with fire-rated specifications, making them suitable for a wide range of commercial interiors. Fromental wallcoverings can be found in some of the world’s most prestigious hotels, restaurants, members’ clubs and public spaces, where decorative impact and durability are equally important. Our team can advise on the most suitable material, finish and specification for your project.

Can designs be customised for commercial projects?

Yes, we can customise our Bespoke designs for your commercial project upon request. Please get in touch with details about your preferred customisations and we will be happy to help.

Can Fromental silk be used for upholstery or drapery?

Fromental silk wallcoverings are paper-backed as standard and are therefore not typically suitable for upholstery or drapery applications. If you have a specific project in mind that requires fabric for upholstery, curtains or soft furnishings, please get in touch with our sales team. Depending on the size, scope and budget of the project, we may be able to explore alternative options. Please note that additional customisation fees may apply.

Can Bespoke wallcoverings be used in bathrooms?

Yes, bespoke wallcoverings and wallpapers can be used in bathrooms and powder rooms where there is good ventilation and limited direct water exposure. For full bathrooms with high humidity and steam, silk may not be the most suitable option, as prolonged moisture can affect the finish over time.

Can Bespoke wallcoverings be used in kitchens?

Yes, though we would recommend avoiding installation near worktops, stoves, and any other areas where there could be splashing, staining or other types of damage.

What fire rating standards do Bespoke products meet?

Fire ratings vary by material, please contact us for details. For commercial and hospitality needs, we can also develop many of our Bespoke designs for printing on Type I and Type II vinyls that meet different fire rating standards.

How much does a Bespoke wallcovering cost?

Pricing varies depending on materials, design, and complexity. Contact your Fromental sales representative for more information. With trade access, panel pricing is visible on our product pages.

Is there a minimum order for Bespoke wallcoverings?

Yes, Tailored orders have to meet a Minimum Order Value (MOV) and Standard Run orders require at least two panels. Minimum order values vary across different markets, please contact your Fromental sales representative for the thresholds relevant to your region.

What factors affect pricing for Bespoke wallcoverings?

Materials, craftsmanship, use of embroidery, and service levels can influence the pricing of a Bespoke wallpaper order.

What happens after I place a Bespoke wallpaper order?

After placing your Bespoke order, your dedicated Client Account Manager will guide you through the planning and production of your project. This process will vary depending on the service level of your order.

How long does Bespoke wallcovering take to produce?

Lead times vary depending on design complexity, order size, and production method. Following the necessary approvals, production can typically range from 8-16 weeks, see the product specifications section of the relevant product page for further information.

Can I expedite my Bespoke order?

In some cases, expedited production may be available for Bespoke orders for an additional rush fee. Timelines can vary depending on the design, materials, level of customisation and current production schedules, so we recommend discussing any specific deadlines with your Fromental sales representative as early as possible.

How long does shipping take for Bespoke orders?

Bespoke wallcoverings are made to order with varying leadtimes. Once production is complete, shipping is typically 1–2 weeks. Your dedicated account manager will notify you of shipment and provide tracking information.

Do I need to pay duties on my Bespoke order?

Applicable duties vary by region and are not included on Fromental quotes.

Can Fromental store my Bespoke order?

Yes, we can hold your order for up to one month free of charge. A storage fee may be charged for longer terms.

How can I track my Bespoke order?

Tracking details are provided by your Fromental Account Manager upon dispatch. You can use this number to monitor your shipment's progress.

Do Bespoke orders need to be signed for?

Yes, due to the value and nature of your Bespoke product we ship all orders with a signature required.

What if my Bespoke order is delayed?

Please contact your Fromental account manager for assistance. We will provide you with updates on your order status.

Do you ship Bespoke wallcoverings internationally?

Yes we have Fromental sales representatives globally and offer international shipping for all of our products. Shipping fees will vary depending on location.

What is batch variation in Bespoke Fromental wallcoverings?

Batch variation refers to potential colour differences between production runs. Each batch may vary due to factors like paint mixing, dye-lots and studio conditions. We recommend ordering your desired wallcovering in full before purchasing coordinating paints or other interior items.

What is panel variation in Bespoke wallcoverings?

Panel variation refers to colour differences that may appear between silk wallpaper panels due to the use of handmade and natural materials. Achieving precise colour matching between dye lots and paints is not possible. This variation is a natural characteristic of handcrafted wallcoverings and is considered a desirable feature.

Are silk wallcoverings durable?

Yes, silk wallcoverings are durable when installed and cared for correctly. Fromental silk wallcoverings are mounted onto a backing for added stability and are suitable for both residential and many commercial interiors. As with any natural material, silk should be protected from excessive moisture, abrasion and prolonged direct sunlight. Many of our silk wallcoverings are also available with fire-rated specifications for hospitality and commercial projects.

Do Fromental wallcoverings fade over time?

As with all pigments, some fading is likely to occur, particularly with prolonged UV exposure. However, silk wallpapers have existed in historical rooms for hundreds of years and still maintain their beauty.

Can Bespoke wallcoverings be installed on curved walls or ceilings?

Yes, our Bespoke wallcoverings can be installed on curved walls and ceilings with careful planning and guidance from our design and technical teams. Additional tailoring fees may apply.

Can I see examples of previous Bespoke wallcovering projects?

Yes, if you are looking for some inspiration, you can see a small selection of previous installations of Fromental Bespoke wallcoverings on our Projects page.

How do I clean my Bespoke wallcovering?

Cleaning spots or damage will depend on your product. For assistance, please reach out to your Fromental representative.

Can silk wallcoverings be cleaned?

Silk wallpaper can usually withstand a gentle spot-cleaning with a damp cloth or baby wipe. Testing first in an inconspicuous spot is advisable. For assistance, please reach out to your Fromental representative.

Can Bespoke wallpaper be cleaned?

Fromental hand-painted wallpaper options usually cannot be wiped or spot-cleaned, however touch ups by a decorative artist can likely reduce the appearance of damage. Fromental digitally printed paper products can usually withstand a gentle spot-cleaning with a damp cloth or baby wipe. For assistance, please reach out to your Fromental representative.

Can Fromental wallcoverings be removed easily?

Silk may be removable while paper can be more difficult. Please reach out to your Fromental representative for any further questions.

Will a Bespoke wallcovering damage my walls?

No, the wallcovering should not damage your walls if installed correctly.

How is a Bespoke wallcovering installed?

Bespoke wallcoverings require a specialist installer. Our team can provide a list of recommended installers. Detailed information about installation for all of our products can be requested from your Fromental sales representative.

How long does it take to install a Bespoke wallcovering?

Installation time depends on the complexity and size of the project. We recommend contacting your installer for more details about installing your project.

Will Fromental install my wallpaper?

No, Fromental does not offer installation services but we can recommend experienced installers upon request.

FAQs | Handcrafted Bespoke Wallcoverings

Frequently Asked Questions

Whether you're exploring our Bespoke Wallcoverings, ordering from our online Shop, or simply looking for Additional Support, we've brought together the answers to our most frequently asked questions below. If you can't find what you're looking for, please don't hesitate to get in touch — we'll be very happy to help.

Bespoke Wallcoverings

What is a Bespoke wallpaper?

Bespoke wallpaper and wallcoverings are at the heart of what we do. Fromental bespoke wallcoverings can be tailored to fit your specific room dimensions, layout and style preferences. Explore our collections.

How do I order a Bespoke Wallcovering?

To order a bespoke wallcovering, simply submit an enquiry through our website or contact your dedicated Fromental sales representative. Our bespoke wallcoverings can be tailored to your room dimensions, layout and design preferences, with options to customise colourways, panel placement and scale.
From your initial design consultation through to final panel plans and layout guidance, our team will support you at every stage of the process.

What is the difference between Bespoke and Shop wallpaper?

Bespoke wallpaper is tailored to your project, with support from a dedicated Fromental account manager throughout the process. Fromental bespoke wallpaper can be customised to suit your room dimensions, panel layout, colour palette and architectural features such as doors, windows and fireplaces.
Shop wallpaper is available in standard sizes, repeats and colourways for immediate online purchase. It offers a quicker and more straightforward ordering process, without the additional design consultation and customisation available through the bespoke service.

Do you offer customisation of Bespoke wallcoverings?

Yes, Fromental Bespoke wallcoverings can be customised in colour, design layout, and finish depending on service level. Please get in touch and we will be happy to help.

Can I order a completely custom Bespoke wallcovering design?

Yes, Fromental offers a Commissioned design service for fully custom wallcoverings. Availability may vary depending on the specifics of your request, including budget and project nature. Please contact us to discuss your needs further.

Can I pair a Fromental Bespoke design with a plain wallcovering?

Yes, Fromental offers coordinating plain wallcoverings to complement our Bespoke designs. This allows the main design to be used in key areas of the room, while other walls continue the same silk or textured finish in a coordinating plain.
Pairing a Bespoke wallcovering with a matching plain can help create a more balanced scheme, particularly in larger spaces or rooms with many architectural features. It also allows the statement design to remain the focal point while maintaining a cohesive finish throughout the room.
What is a Tailored service?

Fromental’s Tailored service adapts an existing design from our Bespoke collection to suit the dimensions and layout of your space. Using floorplans, elevations and room measurements, our team carefully adjusts the artwork so that key design elements are positioned beautifully around architectural features such as doors, windows, fireplaces and corners.
We also create a panel plan to ensure panel seams are thoughtfully placed for the most balanced finish possible, helping to avoid important design details being cut or obstructed.
Our recommended solution for achieving the best bespoke wallcovering finish, particularly on embroidered designs. Our Tailored service is available for an additional percentage fee on top of the standard wallcovering cost.

What is a Standard Run?

A Standard Run is a fixed-height series of panels produced using a standard design repeat. As a non-tailored option, a Standard Run does not allow for customisation to room dimensions, panel placement or architectural features.
Much of our Bespoke range can be offered as a Standard Run, providing a faster lead time and a more straightforward ordering process. Each Standard Run layout can be found on the relevant product page under Product Specifications.

What information is needed for a Standard Run of Bespoke wallcovering?

The wall height, panel width and perimeter are required to determine the panel quantity needed to place a Standard Run order. Please contact your Fromental sales representative and our client services team will assist you.

How much wallpaper do I need?

For an early estimate on a Tailored order, or to find out how many panels you may need for a Standard Run, you can use our Panel Calculator, which can be found on the relevant product page.
If you are planning a Bespoke project, you can also send us your floorplans, elevations and room measurements, and our team will be happy to help determine the quantity required.

How do I measure walls for Bespoke wallcovering?

You can find more information about measuring your space here.

Will Fromental measure my space?

No, Fromental does not currently provide a measuring service. We recommend hiring a professional installer for accurate measurements.
What is Chinoiserie wallpaper?

Chinoiserie wallpaper is a decorative wallcovering style inspired by traditional Chinese art and design. Chinoiserie wallpaper often features birds, flowers, trees and scenic landscapes arranged across a series of decorative panels.
Unlike repeating wallpaper patterns, chinoiserie wallpaper is often designed as a panoramic mural composition. Fromental Chinoiseries are hand-painted or embroidered onto silk and metallic grounds, creating richly detailed luxury wallcoverings.

What is a mural wallcovering?

Large-scale panoramic and mural wallcoverings are a signature of the Fromental collection and sit at the heart of many of our designs. A mural wallcovering is a large-scale wallpaper design created across a series of panels to form a continuous scene or composition. Unlike a standard repeating wallpaper, mural wallcoverings have a more panoramic feel and often feature landscapes, trees, florals, architectural motifs or abstract geometric forms.

What materials are used in Fromental luxury wallcoverings?

Fromental luxury wallpaper and wallcoverings are crafted using premium materials including silk, grasscloth, metallic grounds and hand-brushed paper. Most designs are further enhanced with hand-painting, embroidery, gilding and other artisanal finishes to create richly textured and highly decorative surfaces.

Can you tell me more about embroidered wallcoverings?

Fromental embroidered wallcoverings add texture and depth using ultra-fine unspun silk threads applied by hand by skilled artisans. Many of our bespoke wallpaper designs can be enhanced with embroidery to create a richer and more decorative finish.

What is the difference between silk and paper wallpapers?

Silk wallcoverings are created using silk mounted onto a backing, giving them a rich texture, subtle sheen and a more luxurious appearance. They are often used for hand-painted or embroidered designs and bring depth, softness and variation to a room.
Paper wallcoverings, such as collaged, antiqued, waxed or gilded finishes, offer a different decorative effect with a flatter surface and a more artisanal character. Depending on the finish, they can have a layered, textured or aged appearance and are often used to create a more contemporary, dramatic or architectural feel.

Where are Fromental wallcoverings made?

Fromental wallcoverings are designed in London and handcrafted by skilled artisans across a number of specialist workshops. Many of our silk wallcoverings are made in Wuxi, at the heart of China’s silk industry, while hand-embroidery is carried out by artisans in Suzhou, renowned for its embroidery heritage. Our printed wallcoverings are produced by our in-house design team in our London studio.
Can a Bespoke Fromental wallcovering be used in commercial spaces?

Yes, many of Fromental’s Bespoke wallcovering designs can be adapted for commercial and hospitality use, including being produced on vinyl substrates where required. Many of our silk wallcoverings are also available with fire-rated specifications, making them suitable for a wide range of commercial interiors.
Fromental wallcoverings can be found in some of the world’s most prestigious hotels, restaurants, members’ clubs and public spaces, where decorative impact and durability are equally important. Our team can advise on the most suitable material, finish and specification for your project.

Can designs be customised for commercial projects?

Yes, we can customise our Bespoke designs for your commercial project upon request. Please get in touch with details about your preferred customisations and we will be happy to help.

Can Fromental silk be used for upholstery or drapery?

Fromental silk wallcoverings are paper-backed as standard and are therefore not typically suitable for upholstery or drapery applications.
If you have a specific project in mind that requires fabric for upholstery, curtains or soft furnishings, please get in touch with our sales team. Depending on the size, scope and budget of the project, we may be able to explore alternative options. Please note that additional customisation fees may apply.

Can Bespoke wallcoverings be used in bathrooms?

Yes, bespoke wallcoverings and wallpapers can be used in bathrooms and powder rooms where there is good ventilation and limited direct water exposure.
For full bathrooms with high humidity and steam, silk may not be the most suitable option, as prolonged moisture can affect the finish over time.

Can Bespoke wallcoverings be used in kitchens?

Yes, though we would recommend avoiding installation near worktops, stoves, and any other areas where there could be splashing, staining or other types of damage.

What fire rating standards do Bespoke products meet?

Fire ratings vary by material, please contact us for details. For commercial and hospitality needs, we can also develop many of our Bespoke designs for printing on Type I and Type II vinyls that meet different fire rating standards.
How much does a Bespoke wallcovering cost?

Pricing varies depending on materials, design, and complexity. Contact your Fromental sales representative for more information. With trade access, panel pricing is visible on our product pages.

Is there a minimum order for Bespoke wallcoverings?

Yes, Tailored orders have to meet a Minimum Order Value (MOV) and Standard Run orders require at least two panels. Minimum order values vary across different markets, please contact your Fromental sales representative for the thresholds relevant to your region.

What factors affect pricing for Bespoke wallcoverings?

Materials, craftsmanship, use of embroidery, and service levels can influence the pricing of a Bespoke wallpaper order.

What happens after I place a Bespoke wallpaper order?

After placing your Bespoke order, your dedicated Client Account Manager will guide you through the planning and production of your project. This process will vary depending on the service level of your order.

How long does Bespoke wallcovering take to produce?

Lead times vary depending on design complexity, order size, and production method. Following the necessary approvals, production can typically range from 8-16 weeks, see the product specifications section of the relevant product page for further information.

Can I expedite my Bespoke order?

In some cases, expedited production may be available for Bespoke orders for an additional rush fee. Timelines can vary depending on the design, materials, level of customisation and current production schedules, so we recommend discussing any specific deadlines with your Fromental sales representative as early as possible.
How long does shipping take for Bespoke orders?

Bespoke wallcoverings are made to order with varying leadtimes. Once production is complete, shipping is typically 1–2 weeks. Your dedicated account manager will notify you of shipment and provide tracking information.

Do I need to pay duties on my Bespoke order?

Applicable duties vary by region and are not included on Fromental quotes.

Can Fromental store my Bespoke order?

Yes, we can hold your order for up to one month free of charge. A storage fee may be charged for longer terms.

How can I track my Bespoke order?

Tracking details are provided by your Fromental Account Manager upon dispatch. You can use this number to monitor your shipment's progress.

Do Bespoke orders need to be signed for?

Yes, due to the value and nature of your Bespoke product we ship all orders with a signature required.

What if my Bespoke order is delayed?

Please contact your Fromental account manager for assistance. We will provide you with updates on your order status.

Do you ship Bespoke wallcoverings internationally?

Yes we have Fromental sales representatives globally and offer international shipping for all of our products. Shipping fees will vary depending on location.
What is batch variation in Bespoke Fromental wallcoverings?

Batch variation refers to potential colour differences between production runs. Each batch may vary due to factors like paint mixing, dye-lots and studio conditions. We recommend ordering your desired wallcovering in full before purchasing coordinating paints or other interior items.

What is panel variation in Bespoke wallcoverings?

Panel variation refers to colour differences that may appear between silk wallpaper panels due to the use of handmade and natural materials. Achieving precise colour matching between dye lots and paints is not possible. This variation is a natural characteristic of handcrafted wallcoverings and is considered a desirable feature.

Are silk wallcoverings durable?

Yes, silk wallcoverings are durable when installed and cared for correctly. Fromental silk wallcoverings are mounted onto a backing for added stability and are suitable for both residential and many commercial interiors.
As with any natural material, silk should be protected from excessive moisture, abrasion and prolonged direct sunlight. Many of our silk wallcoverings are also available with fire-rated specifications for hospitality and commercial projects.

Do Fromental wallcoverings fade over time?

As with all pigments, some fading is likely to occur, particularly with prolonged UV exposure. However, silk wallpapers have existed in historical rooms for hundreds of years and still maintain their beauty.

Can Bespoke wallcoverings be installed on curved walls or ceilings?

Yes, our Bespoke wallcoverings can be installed on curved walls and ceilings with careful planning and guidance from our design and technical teams. Additional tailoring fees may apply.

Can I see examples of previous Bespoke wallcovering projects?

Yes, if you are looking for some inspiration, you can see a small selection of previous installations of Fromental Bespoke wallcoverings on our Projects page.
How do I clean my Bespoke wallcovering?

Cleaning spots or damage will depend on your product. For assistance, please reach out to your Fromental representative.

Can silk wallcoverings be cleaned?

Silk wallpaper can usually withstand a gentle spot-cleaning with a damp cloth or baby wipe. Testing first in an inconspicuous spot is advisable. For assistance, please reach out to your Fromental representative.

Can Bespoke wallpaper be cleaned?

Fromental hand-painted wallpaper options usually cannot be wiped or spot-cleaned, however touch ups by a decorative artist can likely reduce the appearance of damage. Fromental digitally printed paper products can usually withstand a gentle spot-cleaning with a damp cloth or baby wipe. For assistance, please reach out to your Fromental representative.

Can Fromental wallcoverings be removed easily?

Silk may be removable while paper can be more difficult. Please reach out to your Fromental representative for any further questions.

Will a Bespoke wallcovering damage my walls?

No, the wallcovering should not damage your walls if installed correctly.
How is a Bespoke wallcovering installed?

Bespoke wallcoverings require a specialist installer. Our team can provide a list of recommended installers. Detailed information about installation for all of our products can be requested from your Fromental sales representative.

How long does it take to install a Bespoke wallcovering?

Installation time depends on the complexity and size of the project. We recommend contacting your installer for more details about installing your project.

Will Fromental install my wallpaper?

No, Fromental does not offer installation services but we can recommend experienced installers upon request.

Do I need a specialist installer for my Bespoke wallcovering?

Yes, a specialist installer is strongly recommended. Your sales representative can provide a list of our recommended installers upon request.

Can I cancel or amend my Bespoke order?

If you need to cancel your Bespoke order, please contact us within 24 hours of placing your order. Amendments are possible up until the order goes into production.

Shop Products

Which products are available in the Shop?

Shop offers a selection of printed wallpaper, artworks, and accessories, all available for immediate purchase.

What is the difference between Shop and Bespoke products?

Shop wallpaper is available in standard sizes, repeats and colourways for immediate online purchase. It offers a quicker and more straightforward ordering process, without the additional design consultation and customisation available through the bespoke service.
Bespoke wallpaper is tailored to your project, with support from a dedicated Fromental account manager throughout the process. Fromental bespoke wallcoverings can be customised to suit your room dimensions, panel layout, colour palette and architectural features such as doors, windows and fireplaces.

Can I customise Shop wallpaper?

The wallpaper available in our Shop is sold in standard heights and colourways as shown. However, Tailoring and Customisation can be offered for additional service fees. Get in touch using our enquiry form and we will be happy to help.

What is batch variation in Shop wallpaper?

Batch variation refers to potential differences in colour between production runs. Each batch may vary due to factors like ink consistency and printing conditions. Samples are printed at a different time to customer wallpaper orders, therefore some differences should be expected.

The design/colourway I like is out of stock. When will it be available?

If an item is out of stock please use the 'email me when out of stock' functionality. We will be happy to let you know when stock is replenished!
How much Shop wallpaper do I need for my room?

Our Roll Calculator, found on our wallpaper product pages, can help you determine how much wallpaper you will need for your project. Simply plug in your wall height as well as the wall width or room perimeter.

How do I measure my room for Shop wallpaper?

For details about measuring your room, please visit our How to Measure Walls page.

Can my Shop wallpaper be used in bathrooms or kitchens?

In some instances, yes, however please note this is a paper substrate and will not perform well if it gets overly wet or is exposed to large amounts of moisture in the air. We advise caution in installing your wallpaper in very damp environments, or other areas where staining and damage may be more likely to occur.

Do I need a specialist installer for my non-woven wallpaper?

Shop wallpaper does not require the same specialist approach as Bespoke wallpaper, because it is produced on non-woven paper and is often supplied pre-trimmed. However, in most cases the use of a professional installer is advisable.
What is the lead time for Shop wallpaper?

Shop wallpaper is printed to order, with an approximate lead time of 4-6 weeks.

What is the lead time for Artworks?

The lead time for Artworks is typically 1-2 weeks. Artworks are stocked but often framed to order. Each piece is handmade and crafted in small batches to ensure quality.

What is the lead time for Cushions or Throws?

These are stocked products and are typically dispatched within 1-2 days.

What if I need to cancel or amend my Shop order?

If you need to amend or cancel your order, please contact us within 24 hours of placing your order, as long as it has not yet been dispatched.
Do you ship internationally?

Yes we offer international shipping for all of our products. Shipping fees will vary depending on location.

How can I track my Shop order?

Once your order has been dispatched, you will receive an email with a tracking number. You can use this number to monitor your shipment's progress.

Do Shop orders need to be signed for?

Yes, all orders will require a signature on arrival, please refer to your confirmation email for further shipping and tracking information.

What can I expect regarding delivery times for Shop products?

Products may be dispatched from various locations, leading to different shipping lead-times. Delivery timeframes are indicative and may vary based on availability and demand.
Can I return Shop wallpaper?

Unfortunately, we cannot accept returns on Shop wallpaper, as it is printed to order. However, artworks and accessories can be returned within the 14 day cooling off period. For more information see our T&Cs.

How do I return artworks or accessories?

Please contact us with your order reference to arrange your return, and they will provide the necessary return address.

What should I do if I receive a defective product?

If you believe a product is defective, please notify our customer care team with details and images within 48 hours of receipt. We will investigate the claim and discuss potential replacements or refunds.
What fire rating standards do your Shop products meet?

Fire rating information can be found in the product specification section of each product page. Many of our shop wallpaper products meet fire rating classification EU B-s1,d0.

What is the best way to clean my Shop wallpaper?

Our Shop wallpapers are ‘washable’, meaning they can be wiped with a damp cloth or sponge. They should not be scrubbed, and no chemicals should be used when cleaning.

What is the best way to clean my Cushions and Artworks?

Cushions should be spot cleaned only, while Artworks may require gentle dusting. Avoid using harsh chemicals or abrasive materials.

How is a non-woven wallpaper installed?

For details about installing your non-woven wallpaper, please visit our Installation page.

Additional Support

Can I order samples of your Bespoke wallpaper?

Yes, Bespoke wallpaper samples are available to Trade clients on a loan basis and can be ordered from the relevant product page. Samples are an indication of colour but batch variation will occur between sample and final order.

Do you provide an option to borrow Bespoke samples?

Yes, Bespoke samples can be loaned to Trade customers and must be returned within the allocated period. If you need a little longer or wish to add the sample to your library, please contact your Fromental sales representative.

How do I return a loaned Bespoke sample?

Visit our Sample Returns page for information on how to complete your return.

Can I rely on an older Bespoke sample for colour accuracy?

Bespoke samples are hand-crafted in small batches and produced at a different time from wallcovering orders. Samples are indicative of colour tone and finish, but variation between sample and your dye lot should be expected.

Can I order samples of your Shop products?

Yes, we provide samples for our Shop wallpapers and recommend requesting a sample prior placing an order. Our Shop wallpaper samples are purchasable as a bundle of 6 samples. Samples are an indication of colour but batch variation may occur between sample and final order.

Can I rely on an older Shop wallpaper sample for colour accuracy?

Minor colour differences should be expected, as samples are printed at a different time to customer wallpaper orders.
Our Shop wallpaper samples now include a QR code. If your sample does not have a QR code, it is an outdated version and should not be used for colour reference. We strongly recommend ordering a new sample prior to placing your wallpaper order to ensure colour accuracy. Samples that pre-date September 2025 are likely to be outdated.

I am having an issue with purchasing samples, what should I do?

Please contact our customer care team or your Fromental sales representative for support and they will be happy to help.
I have applied for a trade account, when will I receive an approval?

Typically within two working days, if all criteria is met. If you have any concerns over your application please contact your sales representative or contact us and we will be happy to help.

Is Trade pricing available?

Yes, Trade pricing is available to those with an approved trade account. Ensure that you are logged into your account to view the trade pricing.
What should I do if I have a question that is not listed?

Please contact our Fromental customer care team. We're here to help!

Do you offer a warranty on your products?

We stand by the quality of our products. If you receive a defective item, please refer to our returns policy for guidance on how to proceed.

Are there any promotional codes available?

We occasionally run promotions and offer discount codes on our Shop products. Subscribe to our newsletter or follow us on social media to stay updated on our latest offers.

What if my product doesn't match the description or images on the website?

The images on our website are indicative only. For wallpaper orders, we recommend requesting a sample before proceeding to a full order. If you feel that your product significantly differs from what was described or shown online, please contact us.

What should I do if the colour of my sample doesn't accurately match my wallpaper or wallcovering?

Samples are indicative of general quality, colour and finish but colour variation across batches is to be expected. Colour should be compared at a 2 meter distance. We cannot guarantee batch accuracy across any of our products due to the hand-crafted and made-to-order nature of our products and services.

Are there variations in product colours and features?

Due to the nature of our hand-finished processes, each product is unique. Variations in colour and design may occur, contributing to the individuality of each item.

What if I have concerns about the uniqueness of my product?

As most of our products are handcrafted, slight variations may occur. This is not considered a defect but rather a hallmark of our artisanal approach to production, contact us.

I would like to report an issue with the website. Who do I contact?

Please contact us to report any website functionality issues.

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