FAQs

Bespoke wallcovering refers to our selection of standard designs that can be tailored to fit your specific room dimensions and style preferences. To place an order for bespoke wallcoverings, please submit an enquiry through our website or contact your sales representative.

Our shop features a selection of printed wallpaper, artworks, and accessories, all available for immediate purchase.

Bespoke products can be tailored to fit your specific needs and are handled by an account manager, while shop products are ready for immediate purchase without customisation.

Yes, we provide samples for our wallcoverings and wallpapers, we recommend requesting a sample prior to committing to an order. Our bespoke samples are available to trade customers only and are loaned. Our shop wallpaper samples are purchasable as a bundle of 6 samples. Samples are an indication of colour but batch variation will occur between sample and final order.

Batch variation refers to potential differences in colour between production runs. Our wallpapers are print-to-order, each batch may vary due to factors like ink consistency and printing conditions. Samples are printed at a different time to customer wallpaper orders, therefore some differences should be expected. We recommend ordering your desired wallpaper in full before purchasing coordinating paints or other interior items.

Yes, for our trade customers samples can be loaned rather than purchased for our bespoke product range. If samples aren’t returned within the allocated period, Fromental will invoice the full value of the sample. If you need a little longer or wish to add the sample to your library, please contact your sales representative.

Our products have been successfully installed in numerous powder rooms. However, for full bathrooms where high humidity and steam are common, we advise caution, as silk and paper wallcoverings may sustain damage and might not be the best choice for that environment.

Artworks are stocked but often framed to order, with dispatch typically occurring within 1-2 weeks. Each piece is handmade and crafted in small batches to ensure quality.

All of our artworks are framed, as shown and are not available for purchase unframed.

Yes, all orders will require a signature on arrival, please refer to your confirmation email for further shipping and tracking information.

If an item is out of stock please use the 'email me when out of stock' functionality, we will be happy to let you know when stock is replenished!

Yes, our bespoke product range can be customised on request. Please get in touch with your preferred colour palette and we will be happy to help.

Yes, we provide a commissioned design service that allows us to create custom solutions based on your requirements. Availability may vary depending on the specifics of your request, including budget and project nature. Please contact us to discuss your needs further.

Tailoring involves taking a standard design from our bespoke range and adjusting the layout to fit within your space. We use floorplans and elevations to optimise the placement of the design, ensuring that key elements like birds and butterflies aren’t cut or obstructed. We also create a panel plan to ensure that panel seams are well-placed.

A standard run consists of a series of panels with a preset height, where the first and last panels connect to form a continuous repeat. This process does not take room plans or elevations into account. It will be the responsibility of your installer to determine the optimal starting point for the panel run and to conceal the seam where the pattern aligns back to the beginning.

Most of our Bespoke range can be offered as a Standard Run for a faster lead-time. Refer to the Standard Layout in Product Specifications.

Fromental does not provide measuring services. We recommend hiring a professional installer to accurately measure your space.

Yes, we can accommodate standard run orders from our bespoke product range. Please reach out to us with your wall height and the number of panels needed, and our client services team will assist you.

Fromental does not offer installation services. However, as part of our bespoke service we can provide a list of recommended installers who are experienced with our products upon request.

The wallpaper available in our Shop is sold at standard heights as shown. However, tailoring can be offered for an additional service fee. Contact us using our enquiry form and we will be happy to help.

Yes, many of our bespoke designs can be adapted for hospitality solutions, including vinyl wallcoverings, developed on a case-by-case basis. Our designs grace the walls of some of the most prestigious public places in the world.

Due to the handcrafted nature of our bespoke products and the use of natural materials, achieving precise colour matching between dye lots and paints is not possible. Some panelling and colour variation between silk panels is a natural characteristic and is considered a desirable feature of our products.

Product production lead-times vary. Once your order is complete we will notify you of shipment. We strive to ship your order as quickly as possible. Generally, we recommend allowing 1-2 weeks for delivery, as we must account for potential customs delays, unforeseen weather conditions, and other factors beyond our control.

It may be possible to expedite your order for an additional fee. Please contact your Fromental sales representative for more information and guidance on this option.

Once your order has been dispatched, you will receive an email with a tracking number. You can use this number to monitor your shipment's progress.

If your order is delayed, please contact our customer care team for assistance. We will provide you with updates on your order status.

If you need to amend or cancel your order, please contact us within 24 hours of placing your order, as long as it has not yet been dispatched.

Yes we offer international shipping for all of our products. Shipping fees will vary depending on location.

Products may be dispatched from various locations, leading to different lead-times. Delivery timeframes are indicative and may vary based on availability and demand.

Unfortunately, we cannot accept returns on wallpaper, as it is printed to order. However, artworks and accessories can be returned within the 14 day cooling off period.

Please contact our customer care team with your order reference to arrange your return, and they will provide the necessary return address.

If you believe a product is defective, please notify our Customer Services team with details and images within 48 hours of receipt. We will investigate the claim and discuss potential replacements or refunds.

Our shop wallpaper products meet fire rating classification EU B-s1,d0.

For hospitality, we can also develop many of our bespoke wallcoverings to be printed onto Type I and Type II vinyls. We have a wide range of vinyls available with differing fire rating standards.

For specific fire rating information across all of our products please contact your sales representative.

Our shop wallpapers are ‘washable’, meaning they can be wiped with a damp cloth or sponge. They should not be scrubbed and no chemicals should be used when cleaning. 

Cushions should be spot cleaned only, while artworks may require gentle dusting. Avoid using harsh chemicals or abrasive materials.

Trade account applications are approved manually by our sales team. If all criteria is met, we aim to approve applications within 2 working days. If you have any concerns over your application please contact your sales representative or use one of our enquiry forms and we will be happy to help.

We're pleased your company already has trade access! Please do also apply for an account yourself to give your company wider access to our trade features. Be sure to fill out the shorter form for a faster approval.

If you have any issues purchasing samples please contact your Fromental sales representive for support and they will be happy to help. Our online sampling system is newly developed and may incur some initial glitches, we are happy to receive feedback to ensure a streamlined customer experience.

We occasionally run promotions and offer discount codes on our shop products. Subscribe to our newsletter or follow us on social media to stay updated on our latest offers.

If you have a question that isn't addressed in our FAQs, please contact our customer care team. We're here to help!

We stand by the quality of our products. If you receive a defective item, please refer to our returns policy for guidance on how to proceed.

The images on our website are indicative only. For wallpaper orders, we recommend purchasing a sample before proceeding to a full order. If you feel that your product significantly differs from what was described or shown online, please contact us within 48 hours of receipt to discuss your concerns.

Samples are indicative of general quality, colour and finish but colour variation across batches is to be expected. Colour should be compared at a 2 meter distance. We cannot guarantee batch accuracy across any of our products due to the hand-crafted and made-to-order nature of our products and services.

Due to the nature of our hand-finished processes, each product is unique. Variations in colour and design may occur, contributing to the individuality of each item.

As most of our products are handcrafted, slight variations may occur. This is not considered a defect but rather a hallmark of our artisanal approach to production